bhaggo Privacy Policy

This Privacy Policy ("Policy") describes how bhaggo ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal information provided by players and visitors ("you", "your") in connection with the use of the bhaggo website at https://bhaggo.onl and all associated gaming and betting services (collectively, "the Services").

bhaggo is committed to handling your personal data with transparency, integrity, and respect. We collect only what is necessary to deliver a safe, reliable, and enjoyable online gaming experience for players based in Bangladesh and elsewhere. This Policy is incorporated by reference into bhaggo's Terms & Conditions and should be read alongside that document.

By registering an account on bhaggo or by continuing to use the Services after this Policy has been published or updated, you acknowledge that you have read and understood its contents and consent to the data practices described herein.

bhaggo collects personal data through multiple channels during the course of your use of the Services. The categories of data we collect are outlined in the table below:

bhaggo does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what may be voluntarily disclosed in the context of responsible gaming self-assessments.

bhaggo uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your bhaggo player account, including authentication and security verification.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to make casino games and betting markets available to you; and to settle bets and credit winnings accurately.
• Identity Verification (KYC): To verify your age (18+), identity, and payment method ownership in accordance with our anti-fraud and responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities on the bhaggo platform.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to apply self-exclusion, deposit limits, or cooling-off periods as requested by the player or as required by our responsible gaming policy.
• Customer Support: To respond to your enquiries, complaints, and support requests efficiently and accurately.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve the bhaggo website, game selection, and user experience.
• Legal Compliance: To maintain financial records, respond to lawful requests from authorities, and comply with applicable legal obligations.
• Promotional Communications: To send you information about bonuses, promotions, and relevant platform updates — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

bhaggo processes your personal data on the following legal grounds depending on the nature of the processing activity:

• Contractual Necessity: Processing required to deliver the Services under our Terms & Conditions — including account creation, payment processing, and bet settlement.
• Consent: Processing based on your freely given, specific, and informed consent — such as receiving promotional emails or newsletters. You may withdraw consent at any time without affecting processing already undertaken.
• Legitimate Interests: Processing necessary for bhaggo's legitimate operational interests — including fraud detection, platform security, and analytics — where those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing required to comply with applicable legal requirements, including financial record-keeping, anti-money laundering checks, and identity verification obligations.

bhaggo does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients strictly on a need-to-know basis:

• Payment Service Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay receive the minimum necessary transaction data to process your deposits and withdrawals. Each provider operates under their own privacy policy and data protection obligations.
• Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised session data required to operate and certify fair gameplay. These providers do not receive your identity or contact data.
• Identity Verification Services: Third-party KYC partners may process identity documents submitted during account verification. Such partners are contractually bound to process data solely for verification purposes and to maintain equivalent security standards.
• Analytics Providers: Anonymised, aggregated technical and behavioural data may be shared with analytics tools to help bhaggo understand platform usage patterns and improve user experience. No personally identifiable information is included in these datasets.
• Legal Authorities: bhaggo may disclose personal data to government bodies, regulators, or law enforcement agencies where required to do so by applicable law, court order, or to protect the safety of users and the public.

All third-party processors engaged by bhaggo are required to enter into data processing agreements that impose obligations consistent with the data protection standards set out in this Policy.

bhaggo uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform efficiently and to understand how players interact with the site. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for core platform functionality including session management, login state maintenance, and security token validation. These cannot be disabled without breaking the Services.
• Preference Cookies: Store your language and display preferences so that the bhaggo site renders correctly on your return visits.
• Analytics Cookies: Collect anonymised information about how visitors use the bhaggo site — such as pages viewed, session duration, and navigation paths — to help us identify areas for improvement. No personally identifiable information is captured via analytics cookies.

bhaggo does not use advertising or retargeting cookies. We do not embed third-party social media tracking pixels on the bhaggo website.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the bhaggo platform.

bhaggo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data that no longer identifies an individual may be retained indefinitely for statistical and analytical purposes.

bhaggo implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your browser or mobile device and bhaggo's servers is encrypted using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive data fields — including identity document references and financial records — are stored in encrypted form within our database infrastructure.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. bhaggo staff are granted the minimum level of data access required to perform their role, and all access is logged and audited.
• Security Monitoring: bhaggo's infrastructure is monitored continuously for suspicious activity, including unauthorised login attempts, unusual transaction patterns, and data exfiltration indicators.
• Penetration Testing: The bhaggo platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

As a bhaggo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access: You may request a copy of the personal data bhaggo holds about you, including information about how it is being used and with whom it has been shared.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. You may also update certain details directly through your account settings page.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to our legal retention obligations.
• Right to Restrict Processing: You may ask us to pause processing of your personal data in certain circumstances — for example, while you contest its accuracy or pending a determination of your objection to processing.
• Right to Object: You may object to processing based on legitimate interests or to direct marketing communications at any time.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a structured, machine-readable copy of personal data you have provided to bhaggo.

Please note that certain rights may be limited where bhaggo is required to retain data for legal, regulatory, or fraud prevention purposes. We will always explain any such limitation clearly in our response to your request.

bhaggo's Services are strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Age verification checks are applied at registration and may be reinforced through document-based KYC checks at any time.

If bhaggo becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, all associated funds will be reviewed, and the personal data will be deleted as promptly as possible in accordance with applicable law. If you believe a minor has registered on bhaggo, please notify us immediately at [email protected].

bhaggo operates as an offshore platform and some of the service providers and technology partners we use — including game studios and server infrastructure providers — may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, bhaggo takes steps to ensure that appropriate safeguards are in place, including:

• Contractual data protection clauses that impose equivalent obligations on the receiving party.
• Transfers only to providers whose data handling practices have been assessed and approved by bhaggo's compliance team.
• Minimum data transfer principles — only the data strictly necessary for the service provider's function is shared.

By using bhaggo's Services, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh and consent to such transfers subject to the safeguards described in this Policy.

bhaggo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the Services we offer. When material changes are made, we will notify registered players via the email address associated with their account and will post a prominent notice on the bhaggo platform for a minimum of 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect when it was most recently revised. We encourage you to review this page periodically. Your continued use of the bhaggo platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

The current version of this Privacy Policy is always accessible at bhaggo.onl/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bhaggo handles your personal data, please contact our support team. We take all data-related enquiries seriously and aim to respond promptly.